Thank you!

As a thank you to our customers, we run the Charterhouse Points scheme, and it couldn't be easier. Charterhouse Points are added to your account every time you make a purchase. Points can be saved or redeemed on future purchase, and the best bit is, it doesn't cost you a thing! So, thank you for shopping with Charterhouse and enjoy

FAQ

Fast Delivery....Reliable Service

We know that receiving your order as soon as possible is extremely important so we only use fast and reliable courier services. All stock orders placed before 2:00 pm are dispatched same day and we offer free next day delivery on all orders over £50. We also have a next day delivery and Saturday delivery options available.

FAQ

12 Months Interest Free

To make purchasing those larger items just a bit easier, we offer a great range of finance options. When the goods in your cart exceed £750 you will see a full breakdown of the options available. Why not take advantage of our option for 12 months interest free credit with just a 10% deposit to pay?

FAQ

Finance FAQ

Pay by Finance

We offer a range of finance options in conjunctions with Hitachi Capital. When the value of orders in your cart exceeds £500, details of the payment options will appear in your cart and at the checkout. By selecting the PaybyFinance options you will be taken through a simple online application process which only takes a few minutes.

Paying a Deposit

You will first be asked to pay a 10% deposit which will be temporarily frozen in your account until the finance application has been completed. If you are accepted then your deposit will be released and this amount will be debited from your account. If the application is rejected then the deposit will be aborted and the funds will become available again within 48 hours. If this seems to be taking longer then simply contact us and we can look into it for you

Applying On-line

Applying for finance online couldn't be easier. Once you've chosen your products, select the PaybyFinance option at checkout. You then pay a 10% deposit and complete a brief online application form. Just follow the instructions, entering details as required and we'll do the rest. You can even sign the agreement electronically.

Delivery

Please note that any orders purchased through one of our finance options must be shipped to the billing address. You will not be able to modify the shipping address on checkout. As soon as we receive confirmation from Hitachi Capital that your application has been successful, we will process your order in the normal way.

Frequently Asked Questions (from Hitachi Capital)

Who is eligible to apply for online finance?

To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from application under their own name, however we will require the employment details of your spouse in order to process your application.

Once my application is approved, what happens next?

Within minutes of your application being approved, you’ll be sent via email, a link to your credit agreement, which can be easily downloaded. If you used the e-signature option you’re all done. Otherwise, you'll need to read the agreement carefully and return the signed agreement to Hitachi Capital. Please note that products cannot be dispatched until a signed agreement is received by Hitachi Capital, or you used the e-signature option.

Will you credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?

In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

• Your credit score (note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded

How do I obtain a copy of this information?

You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:

• Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
• Equifax Ltd, Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US
• Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ

The above listed agencies will provide details of information relating via these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we will automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications

Are Charterhouse Aquatics are licensed credit brokers?

Yes. Charterhouse Aquatics are licenced credit brokers with whom we have a commercial relationship.

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